The Implementation Specialist is responsible for the successful implementation of customized software environments for our clients. This role is both technical and client-facing.

Essential Functions:

• Assists clients in translating their specific requirements into functional workflows in Cortex.
• Troubleshoots software-related problems that occur in client environments.
• Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
• Serves as a client advocate, seeking to provide white-glove service and solutions.
• Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
• Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction.
• Performs client training in both general Cortex functionality and client-specific customizations.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.