‍Essential Functions:

- Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)

- Maintain accurate records and inventory of hardware assets

- Perform troubleshooting on computers and network using different diagnostic techniques

- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure

- Responding in a timely manner to service issues and requests

- Monitoring and maintaining computer systems and networks

- Providing technical support across the company (this may be in person or over the phone)

- Provide needed information on IT products or services

- Provide feedback on processes and make recommendations on areas to improve

- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems

- Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel

- Assist in testing new technology (Software Updates and new programs for compatibility and performance)

- Create, maintain, and update computer images according to organizational standards and security requirements

- Other miscellaneous duties as assigned

Qualities:

- Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese

- A technical, systematic, and logical thought process

- Problem-solving skills

- An ability to stick to strict deadlines

- An ability to prioritize

- Detail oriented and organized

- Ability to multi-task and track multiple objectives, goals, and projects concurrently

Plusses:

Experience with the following systems and technologies:

- Google Workspace

- JumpCloud

- SnipeIT

- Windows operating systems

- Apple operating systems

- Microsoft Office Products