Job Summary: The Delivery Manager leads the planning, coordination, and execution of enhancement requests and internal initiatives. This role aligns cross-functional teams (Product, Engineering, QA, DevOps, and Design) to efficiently deliver high-quality results with transparency. The ideal candidate excels in dynamic environments, clarifies ambiguity, and promotes delivery excellence within distributed teams.

Essential Functions:

Project Structuring & Facilitation

• Transform enhancement requests into clearly defined, executable projects with clear scope, deliverables, and timelines.
• Coordinate across Product Managers, UX, Engineers, QA, DevOps, and other contributors to align expectations and plan delivery.
• Ensure projects are scoped in a way that enables realistic, structured execution.

Requirement & Estimate Alignment

• Partner with stakeholders to refine and validate project requirements, identify constraints, and clarify intended outcomes.
• Lead the process of estimating effort and complexity, ensuring estimates are well-documented and agreed upon.

Prioritization & Capacity Planning

• Ensure project priorities reflect broader business and technical goals through internal prioritization and resource allocation models.
• Align project scheduling with team capacity across development, QA, and DevOps to maintain achievable commitments.
• Escalate conflicts or capacity risks early to leadership for resolution.

Progress Transparency

• Maintain comprehensive and up-to-date visibility into project progress, including task breakdowns, estimates, ownership, statuses and timelines.
• Serve as the central coordination point for stakeholders by ensuring timely updates and surfacing changes or risks proactively.

Continuous Improvement

• Facilitate structured project retrospectives to derive insights, address root causes, and promote a continuous learning environment.
• Identify process gaps or recurring challenges and lead initiatives to embed improvements into our delivery workflows.

Program-Level Coordination

• Flag initiatives that exceed single-team coordination and initiate support from Technical Project Managers (TPMs) when appropriate.
• Collaborate with TPMs to ensure continuity, alignment, and scaled execution across teams.

The most successful candidates for this role will have: 

• Excellent verbal and written communication skills, particularly in English.
• Proven experience in managing project delivery for a complex and cross-functional enterprise software.
• A deep understanding of UI/UX and its impact on product design and development.
• Proven experience in simultaneously organizing and prioritizing multiple projects.
• Technically curious and eager to understand how complex systems work.
• Open-minded and willing to venture off the beaten track.
• Technical background and experience to a degree would be a plus, but not mandatory.