You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will:

- Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)

- Maintain accurate records and inventory of hardware assets

- Perform troubleshooting on computers and network using different diagnostic techniques

- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure

- Responding in a timely manner to service issues and requests

- Monitoring and maintaining computer systems and networks

- Providing technical support across the company (this may be in person or over the phone)

- Provide needed information on IT products or services

- Provide feedback on processes and make recommendations on areas to improve

- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems

- Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel

- Assist in testing new technology (Software Updates and new programs for compatibility and performance)

- Create, maintain, and update computer images according to organizational standards and security requirements

- Other miscellaneous duties as assigned

Qualities:‍

- Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese

- A technical, systematic, and logical thought process

- Problem-solving skills

- An ability to stick to strict deadlines

- An ability to prioritize

- Detail oriented and organized

- Ability to multi-task and track multiple objectives, goals, and projects concurrently

Plusses:

Experience with the following systems and technologies:

- Google Workspace

- JumpCloud

- SnipeIT

- Windows operating systems

- Apple operating systems

- Microsoft Office Products

You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will be:

• Developing scalable new features for our software product that exceeds our customer’s needs.
• Building architecture for our platform to ensure optimal performance.
• Obtaining requirement feedback from internal teams/clients to maintain/support the product development.
• Write the Unit Tests for robust development.
• Performing code reviews on other team members’ work.
• Taking ownership of projects and having the opportunity to further your knowledge
• Taking control over your productivity and improving your time management and communication skills

We are looking for Engineers who possess the following:

• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).
• Proficiency with English (both verbal and written).
• 3+ years’ practical experience on a web-based application.
• Proficiency with any backend programming languages (e.g. .NET, Java, Python, etc.).
• A strong fundamental understanding of software development.
• An understanding of complex algorithms and data structures, as well as a passion for intellectual challenges.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.
• Experience with the database management tool SQL is a plus, but not mandatory.

We are seeking a DevOps Engineer with a minimum of 3 years of expertise in Continuous Integration and Continuous Deployment (CI/CD) practices. In this role, you will play a crucial part in our software development lifecycle, focusing on automating and streamlining our build, deployment, and release processes.

Essential Functions:

• CI/CD Implementation: Design, develop, and maintain robust CI/CD pipelines to ensure smooth and efficient software delivery.
• Infrastructure as Code (IaC): Utilize tools such as CloudFormation/Terraform to automate and manage infrastructure provisioning and configuration.
• Containerization: Work with containerization technologies like Docker and orchestration tools such as Kubernetes for application deployment and scaling.
• Security: Implement security best practices throughout the CI/CD pipeline and infrastructure to propose a good balance and prevent breaches.
• Observability stack: Manage and improve metrics, logs, traces, alerting, visualization
• Troubleshooting: Diagnose and resolve issues related to deployments and system performance.
• DevOps Advocate: Collaborate closely with development and operations teams to bridge the gap and promote a DevOps culture.

• Proven experience of at least 3 years as a DevOps Engineer with a strong focus on CI/CD.
• Experienced with IaC tools such as CloudFormation/Terraform
• Experienced on containers approach with Docker (Linux and Windows).
• A Subject Matter Expert on cloud infrastructure (e.g. AWS, Google Cloud, Azure).
• Experience with CI/CD pipelines (TeamCity, Azure Pipelines)
• Experience with configuration management tools (e.g. Ansible).
• Experience in cloud native approach and containers orchestration tools (e.g. Kubernetes).
• Proficient with Windows/Unix systems using a terminal (e.g. Bash, Powershell).
• Hands-on experience with developer toolset and practices such as using source control, giving and receiving code reviews, writing unit tests and familiarity with agile principles.
• Strong understanding of common system architecture, provisioning and automation

The QA Manager oversees the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and development processes.

Essential Functions:

• Set up quality standards: You develop and maintain a company's quality standards and design, implement, and improve a company's current quality standards.
• Planning and growth: You have the ownership of formulating and implementing testing methods/strategies to increase productivity.
• Determine proper metrics: You prepare documentation and reports by collecting, analyzing, and summarizing information and trends at the company, including failed prophecies, stability studies, recalls, and corrective actions taken.
• Build a high-value team: You assist in the recruiting process where you train, motivate, and coach employees to ensure that standards are met.‍
• Connect departments: You monitor cross-team activity and identify bottlenecks to ensure that all features work in alignment with each other.

• 8+ years of experience with at least 3 years of experience working as a QA Manager/Lead
• Bachelor's Degree in computer science, engineering or equivalent experience.
• Thorough knowledge of methodologies of quality assurance and standards
• Experience in conducting test strategy and execution
• Outstanding communication skills
• A problem solver with strict attention to detail
• Excellent organizational and leadership abilities
• Automation testing exp (nice to have)
• Strong capacity to synthesize complex concepts
• Have some exp in cloud software and systems

‍As an SQL Server software engineer you will:

- Leverage your knowledge of MS SQL Server to optimize our application performance by intervening on 

• The data schema
• Indexes
• Queries
• Upstream code

- Help build a robust and high performance data architecture for new features

- Benchmark your solutions, design performance metrics and analyze problems occurring on production systems

- Collaborate tightly with architecture, product, front-end, and back-end teams to gain feedback and ensure your solutions are effectively bringing value.

- Take ownership of projects and having the opportunity to further your knowledge

- Take control over your productivity and improving your time management and communication skills

‍

• Proficiency with SQL, MS SQL
• Good understanding of database design and management
• Proficiency in English (both verbal and written)
• At least 3 years practical experience on SQL Server specifically
• Strong programming fundamentals, including experience with one or more programming languages. 
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).

As a QAE, you will help to ensure that the product systematically meets and exceeds our users’ expectations.

You will contribute by designing & executing the most efficient manual testing strategy to ensure that:

1. 90+% of defects are identified & documented before reaching the end-users

Exclusive of defects that can only be detected in the client environment

2. All features behave as they should (i.e no regression)

For all the releases supported

3. All new features are evaluated from an End User perspective

Understand users and create relevant testing scenarios

4.  Proactively suggest improvements for our product and methodologies

Report what does not work well or is broken, even if not part of the current assignments

The ideal candidate has a very strong drive to build the perfect product combined with organizational skills, attention to details, and a high level of empathy, include:

- Significant experience with manual testing of complex applications required

- Proficiency in English (both verbal and written).

- A strong fundamental understanding of software development.

- Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the
capability for rational thinking

The Technical Project Manager manages software implementation projects and serves as a liaison between the business and technical aspects of assigned projects. 

Essential Functions:

• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
• Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, risks and staffing.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
• Overseeing quality control throughout the project's lifecycle, coordinating the efforts of various teams, ensuring all are actively working towards established milestones.
  

The most successful candidates for this role will have: 

• 3+ years experience managing complex, cross-functional enterprise software implementations.
• Ability to motivate groups of people to complete a project in a timely manner.
• Strong supervisory and leadership skills.
• Excellent English verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Organized and able to prioritize multiple projects simultaneously.
• Technically curious and eager to understand how complex systems work.
• Open minded and willing to venture off the beaten track.
  

As a Product Owner, you will be responsible for the end to end implementation of product releases.  Essential Functions:

1. Manage the (release) backlog

Clarify requirements with key stakeholders, document user stories, set priorities and plan sprints

2. Oversee the implementation progress

Support the teams to ensure both time & quality objectives are met (Troubleshooting, priorities management, testing...)

3. Ensure deliverables meet the company quality standards

Conduct functional reviews before changes are delivered to users and help build the engineering culture

As you get a better understanding of the product & the vision driving its development, you will gradually take a key role in the global backlog management and weigh-in early on requirements to ensure they fit in the global picture

• The ideal candidate has significant experience as a Product Owner working on tech products developed in quick implementation cycles.
• Signs of open mindedness and willingness of venturing off the beaten track is a plus
• Excels in understanding business requirements, turn them into executable development plans that technical teams fully endorse and follow up through the execution.
• Good command of English (oral and written).
• UX UI sensibility appreciated.
• Technical background is a big plus but not mandatory.