Job Summary: HR & Office Administrator will take part in and gradually be in charge of the workplace across our three sites (Ho Chi Minh City, Hanoi and Jakarta), from the daily HR and  Administrative tasks to the whole office operation to ensure our team of talents are focused, productive, and highly engaged. 

Essential Functions:

• Office operations and workplace readiness:
  
  • Keep the offices running smoothly day-to-day: supplies, pantry, equipment readiness, meeting room setup support, and basic facility coordination. 
  • Maintain inventory levels and reorder points; ensure availability without overstocking.
  • Work with building management on office-related procedures.
• Procurement and vendor coordination:
  
  • Source vendor quotations, compare options, and support contract preparation with clear documentation and cost awareness.
  • Manage purchase requests and vendor follow-ups to ensure timely delivery and service quality.
  • Collect invoices and supporting documents accurately; coordinate with accounting/payment processes to keep cycles clean and on-time.
• Business travel arrangements and support:
  
  • Arrange approved flights, accommodation, visas and travel allowances. 
  • Support employees before and during business trips to ensure smooth travel arrangements and resolve any travel-related issues.
• HR operations:
  
  • Support HR tasks across the employee lifecycle: background checks, onboarding, offboarding and employee documentation including visas, Work Permits, TRCs for expats.
  • Maintain and ensure well-organized employee databases, organizational charts, leave records, premium health insurance registration and renewal, other employee benefits, etc.
  • Provide additional HR operational and administrative support during periods of increased workload or temporary team-member absence.
• Administration and report: Maintain office administration trackers and  databases with high attention to detail and confidentiality. Prepare and submit operational reports with high accuracy and  consistent quality.
• Employee-engagement activity: Support internal engagement activities - celebrations on special occasions, team building events, company trips - with reliable logistics and thoughtful coordination.
• Continuous improvement: Identify recurring friction points - vendor delays, unclear process, missing templates, repetitive manual work - and propose practical improvements.
• Other HR and Administrative related tasks as assigned by Office & HR Manager and Management from time to time.

Qualifications:

• Diploma or Bachelor degree with at least 2 years of experience in office administration, HR operations, or a related role.
• Strong Vietnamese communication and workable English for daily coordination.
• Proficient in Google Sheets or Microsoft Excel; familiarity with Google Workspace is preferred.
• Experience in bookkeeping, vendor payments, invoice processing, or expense management . 
• Familiarity with labor laws and related regulations is beneficial; accounting knowledge or similar experience is a plus.
• Strong ownership, well-organized, and execution-focused; handle multiple priorities while keeping data and documentation clean.
• High attention to detail, sharp in logical thinking, and dependable in confidentiality and professional discretion.
• Works well independently and collaboratively; proactive in supporting teammates and keeping operations smooth.

Physical Demands & Working Conditions:

• Prolonged periods of sitting and/or standing at a desk and working on a laptop. 

Department: Human Resource

Reports to: Office & HR Manager

As a QAE, you will help to ensure that the product systematically meets and exceeds our users’ expectations.

Essential Functions:‍

You will contribute by designing & executing the most efficient manual testing strategy to ensure that:

1. 90+% of defects are identified & documented before reaching the end-users

Exclusive of defects that can only be detected in the client environment

2. All features behave as they should (i.e no regression)

For all the releases supported

3. All new features are evaluated from an End User perspective

Understand users and create relevant testing scenarios

4.  Proactively suggest improvements for our product and methodologies

Report what does not work well or is broken, even if not part of the current assignments.

The ideal candidate has a very strong drive to build the perfect product combined with organizational skills, attention to detail, and a high level of empathy, including:

• Significant experience with manual testing of complex applications required
• Proficiency in English (both verbal and written)
• A strong fundamental understanding of software development.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.

Nice to have:

• Experience in accessibility testing (familiarity with WCAG, accessibility shortcuts, keystrokes; WAS certification) is a plus, but not mandatory.
• Experience in test automation with knowledge of automation frameworks (e.g. Cypress, Selenium) and scripting languages (e.g., TypeScript, Java, JavaScript, C#).

Job Summary: You'll own how the Orange Logic platform runs on PostgreSQL — the performance, scalability, and reliability of the database layer at the heart of our product. You'll join one of our Platform development teams and take strong ownership of execution. Specifically, you will:

• Own how our platform interacts with PostgreSQL: query and index design, schema design and versioned migrations, transaction and connection management, and continuous performance optimization.
• Design for scale — apply the right patterns (replication, partitioning, read distribution, connection pooling) to keep the database fast and reliable as load and tenancy grow.
• Make PostgreSQL reliable and reusable across the platform: running on Kubernetes, provisioned through infrastructure-as-code, and consumed cleanly by other engineering teams.
• Take on other high-priority platform work when it outranks the database stream. This is a platform engineering role, not a single-track one.
• Deliver well-tested, PR-quality work and review others', with AI coding agents as a core part of how you work.

The most successful candidates for this role will have:

Required:

• Production experience with PostgreSQL — query optimization, EXPLAIN/ANALYZE, indexing, schema design, and diagnosing performance at the application boundary.
• Proven experience operating PostgreSQL at scale in production — multi-terabyte databases, sustaining thousands of transactions per second, and scaling read capacity with auto-scaling replicas — plus command of the patterns and tradeoffs behind it: partitioning, read distribution, replication/failover, and connection pooling options.
• 5+ years of professional backend engineering.
• Comfort in Kubernetes environments and with infrastructure-as-code. You're infra-aware, not a DBA.
• Demonstrated ability to use AI coding agents for feature- and bugfix-level work across a codebase — context preparation, agent direction, implementation review, testing, and PR-quality delivery.
• A track record of taking ownership and shipping under your own direction.
• Professional English, written and verbal — you'll work closely with our US-based teams.
• Bachelor's degree in a relevant field (Computer Science, Information Technology, or similar).

A strong plus:

• Building internal platform or self-service capabilities — database-as-a-service, golden paths, and the telemetry/observability that makes them self-serve (metrics, slow-query insight, health and performance signals).
• Working within or extending a custom data-access layer or ORM internals.
• Experience with C#/.NET — our platform's stack.
  

Job Summary: In this role, you will bridge IT support and office operations for our Hanoi office, ensuring employees have reliable infrastructure, smooth workplace support, and a well-run physical workspace.

IT Technical Support:

• User Support: Act as the primary on-site contact for Tier 1–2 IT support in Hanoi, with support for users in HCMC and Europe  when needed. Troubleshoot issues in person or remotely using tools such as RDP, VNC, or TeamViewer, and escalate unresolved issues to the broader IT team.
• System Maintenance: Install, configure, and troubleshoot Windows, macOS, and Linux workstations, hardware, software, peripherals, and basic network issues.
• Infrastructure & Security: Support centralized directory-based infrastructure such as JumpCloud, standardized computer images, endpoint configurations, and security requirements.
• Server Management: Support a cluster of 30x nodes to aid in Development unit testing, builds, and evaluation.
• Asset & Documentation Management: Maintain accurate IT asset inventory and technical documentation for device setup, software installation, hardware configurations, and recurring issues.
• Testing & Improvement: Assist in testing new software, updates, and workplace technologies for compatibility and performance. Identify recurring issues and recommend process improvements.

Office Operations & Facilities Management

• Employee Lifecycle Support: Partner with HR on onboarding, offboarding, account coordination, equipment preparation, access changes, and supporting employee logistics in Hanoi.
• Facilities & Building Coordination: Serve as the local contact for building management, facility requests, deliveries/removals, parking registration, air-conditioning, utilities, and other office matters.
• Office Supplies & Purchasing Support: Coordinate regular orders for office supplies, drinking water bottles, pantry items, and IT equipment or accessories when needed.
• Operational Support: Coordination with the HR Admin team to provide hands-on support for team and company events in Hanoi, travel arrangements, and other office needs to keep the Hanoi office running smoothly.

The most successful candidates for this role will have:

• Willingness to support both IT responsibilities and office operations/administrative tasks as part of the Hanoi office support role.
• Committed to support employees directly in a professional, responsive, and service-minded manner.
• Hands-on experience in IT support, helpdesk, office IT operations, or a similar technical support role.
• Working knowledge of Windows, macOS, and Linux environments, including workstation setup, software installation, hardware troubleshooting, and basic network issue resolution.
• Strong communication skills in both Vietnamese and English, written and spoken.
• A technical, systematic, and logical approach to problem-solving.
• Strong sense of ownership, follow-through, and accountability for assigned tasks.
• Good prioritization skills, detail-oriented and well-organized, especially when handling multiple requests, interruptions, and concurrent projects while adhering to strict deadlines.
• Comfortable coordinating with vendors, building management, and external service providers.

Nice to have experience in:

• Google Workspace administration or user support.
• MDM/UEM systems such as JumpCloud, Intune, or Jamf.
• Endpoint security and management tools such as CrowdStrike, Automox, Rapid7, or BeyondTrust.
• Basic Linux troubleshooting, such as Ubuntu or Debian.
• SSO and identity concepts such as SAML, OIDC, or SCIM.
• Apple Configurator, Munki, or other automated software deployment tools.

Job Summary: The Customer Support Specialist serves as both a technical consultant and support expert, partnering closely with clients to understand their unique use cases and help them get the most out of the Orange Logic platform. This role is equal parts trusted consultant, problem-solver, client advocate, and technical guide - helping clients navigate challenges, optimize workflows, and maximize value from our solutions. You’ll be the frontline resource for client issues, ensuring expert-level assistance, timely resolutions, and a seamless support experience, while collaborating with internal teams to continuously enhance service delivery and client satisfaction.

‍

Essential Functions:

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Sales

Reports to: Customer Support Team Lead

Job Summary: The Production Support Engineer is responsible for troubleshooting, maintaining, and optimizing business-critical production applications and infrastructure. This role involves handling escalated issues from Level 1 support, performing detailed root cause analysis, supporting monthly maintenance activities, and ensuring SLA compliance. The engineer will collaborate closely with development, infrastructure, and database teams to deliver system stability and operational excellence. 

Essential Functions:

• Application and System Support:
  
  • Administer and resolve application issues, provide timely updates, and perform root cause analysis.
  • Perform detailed troubleshooting, log analysis, and root cause investigations for application and infrastructure incidents.
  • Provide software application support, including monitoring, escalation, and incident response.
  • Support application outages by executing recovery plans and participating in post-mortem analysis.
• Infrastructure Management and Automation:
  
  • Assist in making infrastructure adjustments and improvements using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
  • Collaborate with infrastructure teams to implement changes for scalability, security, and reliability.
  • Contribute to continuous improvements in deployment processes, infrastructure optimization, and system performance.
• SLA and Operations Management:
  
  • Work within established Service Level Agreements (SLAs) to ensure timely issue response and resolution.
  • Develop, maintain, and document known issues, workarounds, and standard operating procedures (SOPs).
  • Participate in regular on-call rotations and ensure timely communication and escalation during incidents.
• Maintenance and Reliability:
  
  • Plan, schedule, and execute monthly maintenance activities on test and production servers, including patches, updates, and health checks.
  • Contribute to system reliability initiatives to proactively reduce incidents and increase uptime.
• Continuous Improvement:
  
  • Develop automation scripts and tools to improve operational support and reduce manual interventions.
  • Stay updated with emerging technologies and best practices in production support, DevOps, SRE, and cloud operations.
  • Participate in ongoing training and knowledge-sharing initiatives within the team.
  • Analyze application and background process performance.
• Nice to have:
  
  • Recommend and implement performance tuning.
  • Deploy and support SSO, SSL, and vanity URL configurations.

• Technical Expertise:
  
  • Proficient in application troubleshooting, root cause analysis, and log diagnostics.
  • Experience with SQL queries and database management (primarily SQL Server).
  • Knowledge of programming/scripting languages (Python, PowerShell, Bash).
  • Hands-on experience with Infrastructure as Code tools such as Terraform and Ansible.
  • Familiarity with Azure/Google Cloud/Kubernetes are a plus but not required
  • Familiar with middleware technologies such as IIS, Traefik, and ElasticSearch.
  • Understanding of networking concepts and web technologies (APIs, HTTP, DNS).
  • Knowledge of containerization using Docker
• Systems and Tools Proficiency:
  
  • Skilled in administering Windows and Linux systems through command-line interfaces.
  • Experienced with system monitoring, alerting tools, and incident response workflows.
  • Ability to manage and maintain cloud-based and on-premises infrastructure environments.
• Soft Skills:
  
  • Customer-focused mindset with a proactive approach to problem-solving.
  • Strong documentation, communication, and incident management skills.
  • Ability to work under pressure, prioritize tasks effectively, and adapt to fast-paced environments.
  • Strong teamwork and collaboration skills across development, infrastructure, and support teams.
• Preferred Skills:
  
  • Familiarity with infrastructure security practices and compliance requirements.
  • Ability to guide and mentor junior team members during troubleshooting and support activities.
• Physical Demands & Working Conditions:
  
  • Ability to support on-call rotation, which may include night and/or weekend work.
  • Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Information Technology 

Reports to: VP of IT & Infrastructure

Job Summary: The Delivery Manager leads the planning, coordination, and execution of enhancement requests and internal initiatives. This role aligns cross-functional teams (Product, Engineering, QA, DevOps, and Design) to efficiently deliver high-quality results with transparency. The ideal candidate excels in dynamic environments, clarifies ambiguity, and promotes delivery excellence within distributed teams.

Essential Functions:

Project Structuring & Facilitation

• Transform enhancement requests into clearly defined, executable projects with clear scope, deliverables, and timelines.
• Coordinate across Product Managers, UX, Engineers, QA, DevOps, and other contributors to align expectations and plan delivery.
• Ensure projects are scoped in a way that enables realistic, structured execution.

Requirement & Estimate Alignment

• Partner with stakeholders to refine and validate project requirements, identify constraints, and clarify intended outcomes.
• Lead the process of estimating effort and complexity, ensuring estimates are well-documented and agreed upon.

Prioritization & Capacity Planning

• Ensure project priorities reflect broader business and technical goals through internal prioritization and resource allocation models.
• Align project scheduling with team capacity across development, QA, and DevOps to maintain achievable commitments.
• Escalate conflicts or capacity risks early to leadership for resolution.

Progress Transparency

• Maintain comprehensive and up-to-date visibility into project progress, including task breakdowns, estimates, ownership, statuses and timelines.
• Process stewardship: improve ways of working, backlog hygiene, intake, and change control; keep meetings lean and outcomes-focused.
• Serve as the central coordination point for stakeholders by ensuring timely updates and surfacing changes or risks proactively.

Continuous Improvement

• Facilitate structured project retrospectives to derive insights, address root causes, and promote a continuous learning environment.
• Identify process gaps or recurring challenges and lead initiatives to embed improvements into our delivery workflows.
• Advocate shift-left practices to optimize delivery efficiency and execution.

Program-Level Coordination

• Flag initiatives that exceed single-team coordination and initiate support from Technical Project Managers (TPMs) when appropriate.
• Collaborate with TPMs to ensure continuity, alignment, and scaled execution across teams.

The most successful candidates for this role will have: 

• Excellent verbal and written communication skills, particularly in English.
• Proven experience in managing project delivery for a complex and cross-functional enterprise software.
• A deep understanding of UI/UX and its impact on product design and development.
• Proven experience in simultaneously organizing and prioritizing multiple projects.
• Open-minded and willing to venture off the beaten track.
• Possess a conceptual-level understanding of software components (e.g., software architectures, APIs, databases, or infrastructure) and how they interact and integrate, sufficient to communicate effectively with engineering teams, assess risks, and make informed decisions without requiring hands-on coding expertise.

Nice to have:

• The ability to read/understand code at a conversational level, query data (SQL or logs), and reason about distributed systems (APIs, events/queues, caching, data stores).
• CI/CD, cloud (AWS/Azure/GCP), containers/orchestration (Docker/Kubernetes), infrastructure-as-code concepts, observability (logs/metrics/traces), and security basics (authentication/authorization, secrets, least privilege).

Job Summary: We are seeking a Software Engineer, who will be responsible for developing scalable new features and building robust architecture for our premier Digital Asset Management (DAM) platform. You’ll ensure robust development through comprehensive unit testing, code reviews, and taking ownership of projects to deliver high-quality and impactful solutions.

You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will be:

• Developing scalable new features for our software product that exceeds our customer’s needs.
• Building architecture for our platform to ensure optimal performance.
• Obtaining requirement feedback from internal teams/clients to maintain/support the product development.
• Write the Unit Tests for robust development.
• Performing code reviews on other team members’ work.
• Taking ownership of projects and having the opportunity to further your knowledge
• Taking control over your productivity and improving your time management and communication skills

The most successful candidates for this role will have:

• Candidates must demonstrate the ability to use AI coding agents to perform feature-level or bugfix-level work across a codebase, including context preparation, agent direction, implementation review, testing, and PR-quality delivery.
• Proficiency with any backend programming languages.
• Proficiency in English (both verbal and written).
• At least 3 years practical experience on a web-based application.
• A solid fundamental understanding of software development.
• An understanding of complex algorithms and data structures, as well as a passion for intellectual challenges.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.
• Experience with the database management tool SQL is a plus, but not mandatory.
• Experience with C#, .Net could be a plus, but not mandatory.
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).