Job Summary: The Customer Support Specialist serves as both a technical consultant and support expert, partnering closely with clients to understand their unique use cases and help them get the most out of the Orange Logic platform. This role is equal parts trusted consultant, problem-solver, client advocate, and technical guide - helping clients navigate challenges, optimize workflows, and maximize value from our solutions. You’ll be the frontline resource for client issues, ensuring expert-level assistance, timely resolutions, and a seamless support experience, while collaborating with internal teams to continuously enhance service delivery and client satisfaction.

Essential Functions:

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Sales

Reports to: Customer Support Team Lead

Working time: 11:00 pm - 8:00 am Jakarta time.

Job Summary: Serving as a technical consultant, the Implementation Specialist I is responsible for the successful implementation of customized software environments for our clients. This role is both technical and client-facing.

Essential Functions:

• Assists clients in translating their specific requirements into functional workflows in Cortex.
• Troubleshoots software-related problems that occur in client environments.
• Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
• Serves as a client advocate, seeking to provide white-glove service and solutions.
• Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
• Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction.
• Performs client training in both general Cortex functionality and client-specific customizations.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Qualifications:‍

• Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Expert knowledge of and experience with Digital Asset Management systems.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Physical Demands & Working Conditions: Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Implementation.

Reports to: Implementation Team Lead / Head of Implementation.

Working time: 3:00 pm - 12:00 am Vietnam time.

Job Summary: The Manager, Implementation leads a team of Implementation Consultants responsible for designing, configuring, and delivering high-quality software solutions for clients. This role ensures that implementations are technically sound, scalable, and aligned with customer requirements. Working in close partnership with the Manager, Project Management Office (PMO), this role plays a critical part in driving successful project delivery, driving project outcomes and proactively monitoring project and solution health. The Manager, Implementations focuses more on solution quality, configuration execution, and technical delivery outcomes. Both roles are responsible for driving successful outcomes.

Supervisory Responsibilities:

• Cohesive team builder that leads by example.
• Manages the daily workflow and performance of Implementation Consultants.
• Recruits, interviews, hires, and trains new staff.
• Provides ongoing coaching, feedback, and performance management.
• Oversees hiring, performance management, and career development across the team
• Ensures adherence to implementation standards, methodologies, and best practices.
• Promotes a culture of accountability, ownership, and continuous improvement.
• AI fluency and promoting a transformational mindset with regard to AI.

Essential Functions:

• Owns the technical quality of client implementations, including solution design, configuration, and deployment.
• Leads a team of Implementation Specialists to deliver high-quality, scalable, and maintainable solutions.
• Partners closely with the PMO to ensure projects are delivered successfully, aligning technical execution and resources with project timelines and milestones.
• Translates business and functional requirements into effective system configurations and workflows.
• Reviews and validates configurations, and deliverables to ensure quality and consistency.
• Acts as an escalation point for complex technical challenges and implementation issues.
• Drives a motion of sharing technical knowledge across the team and building knowledge bases.
• Ensures consistency in how solutions are designed and implemented across customers and teams.
• Collaborates with Solutions Design, Product, and Engineering to align on requirements, constraints, and best practices.
• Identifies risks related to solution design or implementation and works with PMO to mitigate them proactively.
• Drives healthy capacity planning in partnership with the broader services teams.
• Acts as a project sponsor for key projects, ensuring proactive project risk management in partnership with the PMO.
• Drives continuous improvement in implementation methodologies, tools, and processes.
• Contributes to the development and standardization of reusable solution patterns and best practices.
• Ensures proper documentation of configurations, workflows, and customizations.
• Supports enablement and knowledge transfer to Support and Customer Success teams post-implementation in partnership with the PMO.
• Participates in retrospectives and incorporates lessons learned to improve future delivery.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Qualifications:‍

• Bachelor’s Degree or equivalent experience.
• 4+ years of experience implementing enterprise software solutions in a SaaS environment.
• 1–3 years of people management experience is preferred.
• Strong technical understanding of software configuration, workflows, and system integrations.
• Experience with Digital Asset Management (DAM) systems or similar platforms preferred.
• Proven ability to translate business requirements into scalable technical solutions.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Ability to manage multiple implementations and priorities in a fast-paced environment.
• Detail-oriented with a focus on quality, consistency, and. maintainability.
• Customer-focused mindset with a commitment to delivering high-quality solutions

Physical Demands & Working Conditions: Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Implementation

Reports to: VP, Professional Services.

‍Working time: 3:00 pm - 12:00 am Vietnam time.

Job Summary: The Technical Product Owner drives the product direction of OrangeDAM’s internal-facing modules - the same platform trusted by the world’s largest enterprises, applied to our own operations. Our Sales, Operations, Delivery, and Implementation teams rely on OrangeDAM every day, and their needs deserve the same product rigor we bring to our customers. Working side by side with a dedicated development team, this role owns the roadmap and design of these internal iterations, ships improvements that internal teams genuinely adopt, and channels the best of that work back into the product we offer our customers. This role reports to the Lead of Delivery Management & TPM and partners closely with a dedicated development team, internal stakeholders across the company, and the global Product team.

Essential Functions:

Product Ownership & Roadmap

• Own and maintain a prioritized roadmap for OrangeDAM's internal-facing modules, balancing the needs of Sales, Operations, Delivery, and Implementation teams against business impact.
• Establish a structured intake and prioritization process so internal needs are evaluated deliberately rather than falling behind customer-facing work.
• Act as the single accountable product voice for the development team - reducing ambiguity, making trade-off decisions, and keeping each iteration focused on outcomes.

Discovery & Requirement Definition

• Gather needs directly from internal users: observe their workflows, identify friction, and validate problems before committing to solutions.
• Translate validated needs into clear, well-scoped requirements and user stories that the development team can estimate and build from.
• Drive the design of each iteration, applying strong UX judgment to workflows, wireframes, and usability decisions.

Delivery with the Development Team

• Manage the team's backlog end to end: refinement, sprint planning, acceptance criteria, and iteration reviews.
• Make pragmatic scope decisions during development, protecting delivery momentum without sacrificing quality of outcome.
• Verify delivered work against the intended outcomes before releasing it to internal users.

Adoption & Impact

• Own the rollout of new capabilities to internal teams, including communication, documentation, and training.
• Measure the adoption and impact of what ships, and feed those learnings back into the roadmap.

Productization & Product Feedback Loop

• Identify internal improvements whose value extends beyond our own operations, and champion their generalization into the customer-facing product in partnership with the global Product team.
• Turn our internal use of OrangeDAM into a proving ground: surface product gaps, usability issues, and opportunities that only day-to-day use can reveal.

The most successful candidates for this role will have: 

• Excellent verbal and written communication skills in English.
• Proven experience as a Product Owner or Product Manager on complex, cross-functional enterprise (B2B) software.
• A deep understanding of UI/UX and its impact on product design and development - able to drive the design of an iteration, not just document it.
• Proven ability to gather needs from diverse stakeholders and turn them into prioritized, buildable requirements.
• Open-minded and willing to venture off the beaten track.
• A conceptual-level understanding of software components (e.g., software architectures, APIs, databases, or infrastructure) and how they interact and integrate, sufficient to communicate effectively with engineering teams, assess risks, and make informed decisions without requiring hands-on coding expertise.

Nice to have:

• Experience with Digital Asset Management, content platforms, or other highly configurable enterprise systems.
• The ability to query data (SQL or logs) and use quantitative evidence to inform prioritization.
• Hands-on experience running Scrum ceremonies with a development team; CSPO or equivalent certification.

As a QAE, you will help to ensure that the product systematically meets and exceeds our users’ expectations.

Essential Functions:‍

You will contribute by designing & executing the most efficient manual testing strategy to ensure that:

1. 90+% of defects are identified & documented before reaching the end-users

Exclusive of defects that can only be detected in the client environment

2. All features behave as they should (i.e no regression)

For all the releases supported

3. All new features are evaluated from an End User perspective

Understand users and create relevant testing scenarios

4.  Proactively suggest improvements for our product and methodologies

Report what does not work well or is broken, even if not part of the current assignments.

The ideal candidate has a very strong drive to build the perfect product combined with organizational skills, attention to detail, and a high level of empathy, including:

• Significant experience with manual testing of complex applications required
• Proficiency in English (both verbal and written)
• A strong fundamental understanding of software development.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.

Nice to have:

• Experience in accessibility testing (familiarity with WCAG, accessibility shortcuts, keystrokes; WAS certification) is a plus, but not mandatory.
• Experience in test automation with knowledge of automation frameworks (e.g. Cypress, Selenium) and scripting languages (e.g., TypeScript, Java, JavaScript, C#).

Job Summary: You'll own how the Orange Logic platform runs on PostgreSQL — the performance, scalability, and reliability of the database layer at the heart of our product. You'll join one of our Platform development teams and take strong ownership of execution. Specifically, you will:

• Own how our platform interacts with PostgreSQL: query and index design, schema design and versioned migrations, transaction and connection management, and continuous performance optimization.
• Design for scale — apply the right patterns (replication, partitioning, read distribution, connection pooling) to keep the database fast and reliable as load and tenancy grow.
• Make PostgreSQL reliable and reusable across the platform: running on Kubernetes, provisioned through infrastructure-as-code, and consumed cleanly by other engineering teams.
• Take on other high-priority platform work when it outranks the database stream. This is a platform engineering role, not a single-track one.
• Deliver well-tested, PR-quality work and review others', with AI coding agents as a core part of how you work.

The most successful candidates for this role will have:

Required:

• Production experience with PostgreSQL — query optimization, EXPLAIN/ANALYZE, indexing, schema design, and diagnosing performance at the application boundary.
• Proven experience operating PostgreSQL at scale in production — multi-terabyte databases, sustaining thousands of transactions per second, and scaling read capacity with auto-scaling replicas — plus command of the patterns and tradeoffs behind it: partitioning, read distribution, replication/failover, and connection pooling options.
• 5+ years of professional backend engineering.
• Comfort in Kubernetes environments and with infrastructure-as-code. You're infra-aware, not a DBA.
• Demonstrated ability to use AI coding agents for feature- and bugfix-level work across a codebase — context preparation, agent direction, implementation review, testing, and PR-quality delivery.
• A track record of taking ownership and shipping under your own direction.
• Professional English, written and verbal — you'll work closely with our US-based teams.
• Bachelor's degree in a relevant field (Computer Science, Information Technology, or similar).

A strong plus:

• Building internal platform or self-service capabilities — database-as-a-service, golden paths, and the telemetry/observability that makes them self-serve (metrics, slow-query insight, health and performance signals).
• Working within or extending a custom data-access layer or ORM internals.
• Experience with C#/.NET — our platform's stack.
  

Job Summary: In this role, you will serve as the primary IT Systems & Support Administrator for our Hanoi office, driving reliable technology infrastructure, server cluster support, and Tier 1–2 user care across our regional teams.

Specifically, you will:

• User Support: Act as the primary on-site contact for Tier 1–2 IT support in Hanoi, with support for users in HCMC and Europe when needed. Troubleshoot issues in person or remotely using tools such as RDP, VNC, or TeamViewer, and escalate unresolved issues to the broader IT team.
• System Maintenance: Install, configure, and troubleshoot Windows, macOS, and Linux workstations, hardware, software, peripherals, and basic network issues.
• Infrastructure & Security: Support centralized directory-based infrastructure such as JumpCloud, standardized computer images, endpoint configurations, and security requirements.
• Server Management: Support a cluster of 30x nodes to aid in Development unit testing, builds, and evaluation.
• Asset & Documentation Management: Maintain accurate IT asset inventory and technical documentation for device setup, software installation, hardware configurations, and recurring issues.
• Testing & Improvement: Assist in testing new software, updates, and workplace technologies for compatibility and performance. Identify recurring issues and recommend process improvements.

The most successful candidates for this role will have:

• Hands-on experience in IT support, helpdesk, office IT operations, or a similar technical support role.
• Working knowledge of Windows, macOS, and Linux environments, including workstation setup, software installation, hardware troubleshooting, and basic network issue resolution.
• Strong communication skills in both Vietnamese and English, written and spoken.
• A technical, systematic, and logical approach to problem-solving.
• Strong sense of ownership, follow-through, and accountability for assigned tasks.
• Good prioritization skills, detail-oriented and well-organized, especially when handling multiple requests, interruptions, and concurrent projects while adhering to strict deadlines.
• Committed to support employees directly in a professional, responsive, and service-minded manner.

Nice to have:

Experience in:

• Google Workspace administration or user support.
• MDM/UEM systems such as JumpCloud, Intune, or Jamf.
• Endpoint security and management tools such as CrowdStrike, Automox, Rapid7, or BeyondTrust.
• Basic Linux troubleshooting, such as Ubuntu or Debian.
• SSO and identity concepts such as SAML, OIDC, or SCIM.
• Apple Configurator, Munki, or other automated software deployment tools.

Job Summary: The Customer Support Specialist serves as both a technical consultant and support expert, partnering closely with clients to understand their unique use cases and help them get the most out of the Orange Logic platform. This role is equal parts trusted consultant, problem-solver, client advocate, and technical guide - helping clients navigate challenges, optimize workflows, and maximize value from our solutions. You’ll be the frontline resource for client issues, ensuring expert-level assistance, timely resolutions, and a seamless support experience, while collaborating with internal teams to continuously enhance service delivery and client satisfaction.

Essential Functions:

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Sales

Reports to: Customer Support Team Lead

Job Summary: The Production Support Engineer is responsible for troubleshooting, maintaining, and optimizing business-critical production applications and infrastructure. This role involves handling escalated issues from Level 1 support, performing detailed root cause analysis, supporting monthly maintenance activities, and ensuring SLA compliance. The engineer will collaborate closely with development, infrastructure, and database teams to deliver system stability and operational excellence. 

Essential Functions:

• Application and System Support:
  
  • Administer and resolve application issues, provide timely updates, and perform root cause analysis.
  • Perform detailed troubleshooting, log analysis, and root cause investigations for application and infrastructure incidents.
  • Provide software application support, including monitoring, escalation, and incident response.
  • Support application outages by executing recovery plans and participating in post-mortem analysis.
• Infrastructure Management and Automation:
  
  • Assist in making infrastructure adjustments and improvements using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
  • Collaborate with infrastructure teams to implement changes for scalability, security, and reliability.
  • Contribute to continuous improvements in deployment processes, infrastructure optimization, and system performance.
• SLA and Operations Management:
  
  • Work within established Service Level Agreements (SLAs) to ensure timely issue response and resolution.
  • Develop, maintain, and document known issues, workarounds, and standard operating procedures (SOPs).
  • Participate in regular on-call rotations and ensure timely communication and escalation during incidents.
• Maintenance and Reliability:
  
  • Plan, schedule, and execute monthly maintenance activities on test and production servers, including patches, updates, and health checks.
  • Contribute to system reliability initiatives to proactively reduce incidents and increase uptime.
• Continuous Improvement:
  
  • Develop automation scripts and tools to improve operational support and reduce manual interventions.
  • Stay updated with emerging technologies and best practices in production support, DevOps, SRE, and cloud operations.
  • Participate in ongoing training and knowledge-sharing initiatives within the team.
  • Analyze application and background process performance.
• Nice to have:
  
  • Recommend and implement performance tuning.
  • Deploy and support SSO, SSL, and vanity URL configurations.

• Technical Expertise:
  
  • Proficient in application troubleshooting, root cause analysis, and log diagnostics.
  • Experience with SQL queries and database management (primarily SQL Server).
  • Knowledge of programming/scripting languages (Python, PowerShell, Bash).
  • Hands-on experience with Infrastructure as Code tools such as Terraform and Ansible.
  • Familiarity with Azure/Google Cloud/Kubernetes are a plus but not required
  • Familiar with middleware technologies such as IIS, Traefik, and ElasticSearch.
  • Understanding of networking concepts and web technologies (APIs, HTTP, DNS).
  • Knowledge of containerization using Docker
• Systems and Tools Proficiency:
  
  • Skilled in administering Windows and Linux systems through command-line interfaces.
  • Experienced with system monitoring, alerting tools, and incident response workflows.
  • Ability to manage and maintain cloud-based and on-premises infrastructure environments.
• Soft Skills:
  
  • Customer-focused mindset with a proactive approach to problem-solving.
  • Strong documentation, communication, and incident management skills.
  • Ability to work under pressure, prioritize tasks effectively, and adapt to fast-paced environments.
  • Strong teamwork and collaboration skills across development, infrastructure, and support teams.
• Preferred Skills:
  
  • Familiarity with infrastructure security practices and compliance requirements.
  • Ability to guide and mentor junior team members during troubleshooting and support activities.
• Physical Demands & Working Conditions:
  
  • Ability to support on-call rotation, which may include night and/or weekend work.
  • Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Information Technology 

Reports to: VP of IT & Infrastructure

We are seeking a DevOps Engineer with a minimum of 2 years of expertise in Continuous Integration and Continuous Deployment (CI/CD) practices. In this role, you will play a crucial part in our software development lifecycle, focusing on automating and streamlining our build, deployment, and release processes.

Essential Functions:

• CI/CD Implementation: Design, develop, and maintain robust CI/CD pipelines to ensure smooth and efficient software delivery.
• Infrastructure as Code (IaC): Utilize tools such as CloudFormation/Terraform to automate and manage infrastructure provisioning and configuration.
• Containerization: Work with containerization technologies like Docker and orchestration tools such as Kubernetes for application deployment and scaling.
• Coding / Scripting: Create and maintain in-house tools aiding software development.
• Security: Implement security best practices throughout the CI/CD pipeline and infrastructure to propose a good balance and prevent breaches.
• Observability stack: Manage and improve metrics, logs, traces, alerting, visualization
• Troubleshooting: Diagnose and resolve issues related to deployments and system performance.
• DevOps Advocate: Collaborate closely with development and operations teams to bridge the gap and promote a DevOps culture.

You’ll also need to:

• Collaborate tightly with architecture, product, front-end, and back-end teams to gain feedback and ensure your solutions effectively bring value.
• Take ownership of projects and have the opportunity to further your knowledge
• Take control of your productivity and improve your time management and communication skills

• Proven experience of at least 2 years as a DevOps Engineer with a strong focus on CI/CD.
• Experienced with IaC tools such as CloudFormation/Terraform
• Experienced on containers approach with Docker (Linux and Windows).
• A Subject Matter Expert on cloud infrastructure (e.g. AWS, Google Cloud, Azure).
• Experience with CI/CD pipelines (TeamCity, Azure Pipelines)
• Experience with configuration management tools (e.g. Ansible).
• Experience in cloud native approach and containers orchestration tools (e.g. Kubernetes).
• Proficient with Windows/Unix systems using a terminal (e.g. Bash, Powershell).
• Hands-on experience with developer toolset and practices such as using source control, giving and receiving code reviews, writing unit tests and familiarity with agile principles.
• Strong understanding of common system architecture, provisioning and automation

Job Summary: The Delivery Manager leads the planning, coordination, and execution of enhancement requests and internal initiatives. This role aligns cross-functional teams (Product, Engineering, QA, DevOps, and Design) to efficiently deliver high-quality results with transparency. The ideal candidate excels in dynamic environments, clarifies ambiguity, and promotes delivery excellence within distributed teams.

Essential Functions:

Project Structuring & Facilitation

• Transform enhancement requests into clearly defined, executable projects with clear scope, deliverables, and timelines.
• Coordinate across Product Managers, UX, Engineers, QA, DevOps, and other contributors to align expectations and plan delivery.
• Ensure projects are scoped in a way that enables realistic, structured execution.

Requirement & Estimate Alignment

• Partner with stakeholders to refine and validate project requirements, identify constraints, and clarify intended outcomes.
• Lead the process of estimating effort and complexity, ensuring estimates are well-documented and agreed upon.

Prioritization & Capacity Planning

• Ensure project priorities reflect broader business and technical goals through internal prioritization and resource allocation models.
• Align project scheduling with team capacity across development, QA, and DevOps to maintain achievable commitments.
• Escalate conflicts or capacity risks early to leadership for resolution.

Progress Transparency

• Maintain comprehensive and up-to-date visibility into project progress, including task breakdowns, estimates, ownership, statuses and timelines.
• Process stewardship: improve ways of working, backlog hygiene, intake, and change control; keep meetings lean and outcomes-focused.
• Serve as the central coordination point for stakeholders by ensuring timely updates and surfacing changes or risks proactively.

Continuous Improvement

• Facilitate structured project retrospectives to derive insights, address root causes, and promote a continuous learning environment.
• Identify process gaps or recurring challenges and lead initiatives to embed improvements into our delivery workflows.
• Advocate shift-left practices to optimize delivery efficiency and execution.

Program-Level Coordination

• Flag initiatives that exceed single-team coordination and initiate support from Technical Project Managers (TPMs) when appropriate.
• Collaborate with TPMs to ensure continuity, alignment, and scaled execution across teams.

The most successful candidates for this role will have: 

• Excellent verbal and written communication skills, particularly in English.
• Proven experience in managing project delivery for a complex and cross-functional enterprise software.
• A deep understanding of UI/UX and its impact on product design and development.
• Proven experience in simultaneously organizing and prioritizing multiple projects.
• Open-minded and willing to venture off the beaten track.
• Possess a conceptual-level understanding of software components (e.g., software architectures, APIs, databases, or infrastructure) and how they interact and integrate, sufficient to communicate effectively with engineering teams, assess risks, and make informed decisions without requiring hands-on coding expertise.

Nice to have:

• The ability to read/understand code at a conversational level, query data (SQL or logs), and reason about distributed systems (APIs, events/queues, caching, data stores).
• CI/CD, cloud (AWS/Azure/GCP), containers/orchestration (Docker/Kubernetes), infrastructure-as-code concepts, observability (logs/metrics/traces), and security basics (authentication/authorization, secrets, least privilege).

Job Summary: Join us to build scalable, accessible, and well-documented UI elements and complex, composite components that ensure visual consistency and high development velocity across products. You’ll focus on developing modern, scalable, and framework-agnostic front-end architecture using Web Components, React, and TypeScript. You’ll work closely with Delivery Manager, Tech Leads, and other developers to deliver high-quality solutions that are robust, reusable, and efficient.

Essential Functions:

• Develop and maintain high-quality, scalable frontend code using modern JavaScript and Web Components.
• Build and maintain custom Web Components to ensure modularity and reusability across the platform.
• Integrate Web Components into existing frontend applications built with React or other frameworks.
• Collaborate with backend, product, and architecture teams to ensure alignment on solutions.
• Write unit tests and end-to-end tests to ensure stability and performance (e.g., using Jest, Cypress, Playwright, Open Web Components).
• (Optional but appreciated) Support system configuration and environment setup if willing.

• Candidates must be proficient in using AI coding agents to deliver feature-level or bug fix-level works across a codebase, including context preparation, agent direction, implementation review, testing, and PR-quality output.
• Proficiency in modern JavaScript (ES6+) and hands-on experience with at least one major frontend framework (preferably React).
• Solid understanding of HTML5, CSS3, and responsive design principles.
• Experience with state management libraries (e.g., Redux, Zustand, Pinia).
• Familiarity with RESTful APIs, WebSockets, and asynchronous programming.
• Experience integrating Web Components into web applications.
• Experience with TypeScript.
• Knowledge of unit testing and end-to-end testing frameworks (e.g., Jest, Cypress, Playwright, Open Web Components).
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).
• Proficiency in English (both verbal and written).

Job Summary: We are seeking a Software Engineer, who will be responsible for developing scalable new features and building robust architecture for our premier Digital Asset Management (DAM) platform. You’ll ensure robust development through comprehensive unit testing, code reviews, and taking ownership of projects to deliver high-quality and impactful solutions.

You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will be:

• Developing scalable new features for our software product that exceeds our customer’s needs.
• Building architecture for our platform to ensure optimal performance.
• Obtaining requirement feedback from internal teams/clients to maintain/support the product development.
• Write the Unit Tests for robust development.
• Performing code reviews on other team members’ work.
• Taking ownership of projects and having the opportunity to further your knowledge
• Taking control over your productivity and improving your time management and communication skills

The most successful candidates for this role will have:

• Candidates must demonstrate the ability to use AI coding agents to perform feature-level or bugfix-level work across a codebase, including context preparation, agent direction, implementation review, testing, and PR-quality delivery.
• Proficiency with any backend programming languages.
• Proficiency in English (both verbal and written).
• At least 3 years practical experience on a web-based application.
• A solid fundamental understanding of software development.
• An understanding of complex algorithms and data structures, as well as a passion for intellectual challenges.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.
• Experience with the database management tool SQL is a plus, but not mandatory.
• Experience with C#, .Net could be a plus, but not mandatory.
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).