Job Summary: The Customer Support Specialist serves as both a technical consultant and support expert, partnering closely with clients to understand their unique use cases and help them get the most out of the Orange Logic platform. This role is equal parts trusted consultant, problem-solver, client advocate, and technical guide - helping clients navigate challenges, optimize workflows, and maximize value from our solutions. You’ll be the frontline resource for client issues, ensuring expert-level assistance, timely resolutions, and a seamless support experience, while collaborating with internal teams to continuously enhance service delivery and client satisfaction.

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Essential Functions:

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Sales

Reports to: Customer Support Team Lead

Job Summary: The Production Support Engineer is responsible for troubleshooting, maintaining, and optimizing business-critical production applications and infrastructure. This role involves handling escalated issues from Level 1 support, performing detailed root cause analysis, supporting monthly maintenance activities, and ensuring SLA compliance. The engineer will collaborate closely with development, infrastructure, and database teams to deliver system stability and operational excellence. 

Essential Functions:

• Application and System Support:
  
  • Administer and resolve application issues, provide timely updates, and perform root cause analysis.
  • Perform detailed troubleshooting, log analysis, and root cause investigations for application and infrastructure incidents.
  • Provide software application support, including monitoring, escalation, and incident response.
  • Support application outages by executing recovery plans and participating in post-mortem analysis.
• Infrastructure Management and Automation:
  
  • Assist in making infrastructure adjustments and improvements using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
  • Collaborate with infrastructure teams to implement changes for scalability, security, and reliability.
  • Contribute to continuous improvements in deployment processes, infrastructure optimization, and system performance.
• SLA and Operations Management:
  
  • Work within established Service Level Agreements (SLAs) to ensure timely issue response and resolution.
  • Develop, maintain, and document known issues, workarounds, and standard operating procedures (SOPs).
  • Participate in regular on-call rotations and ensure timely communication and escalation during incidents.
• Maintenance and Reliability:
  
  • Plan, schedule, and execute monthly maintenance activities on test and production servers, including patches, updates, and health checks.
  • Contribute to system reliability initiatives to proactively reduce incidents and increase uptime.
• Continuous Improvement:
  
  • Develop automation scripts and tools to improve operational support and reduce manual interventions.
  • Stay updated with emerging technologies and best practices in production support, DevOps, SRE, and cloud operations.
  • Participate in ongoing training and knowledge-sharing initiatives within the team.
  • Analyze application and background process performance.
• Nice to have:
  
  • Recommend and implement performance tuning.
  • Deploy and support SSO, SSL, and vanity URL configurations.

• Technical Expertise:
  
  • Proficient in application troubleshooting, root cause analysis, and log diagnostics.
  • Experience with SQL queries and database management (primarily SQL Server).
  • Knowledge of programming/scripting languages (Python, PowerShell, Bash).
  • Hands-on experience with Infrastructure as Code tools such as Terraform and Ansible.
  • Familiarity with Azure/Google Cloud/Kubernetes are a plus but not required
  • Familiar with middleware technologies such as IIS, Traefik, and ElasticSearch.
  • Understanding of networking concepts and web technologies (APIs, HTTP, DNS).
  • Knowledge of containerization using Docker
• Systems and Tools Proficiency:
  
  • Skilled in administering Windows and Linux systems through command-line interfaces.
  • Experienced with system monitoring, alerting tools, and incident response workflows.
  • Ability to manage and maintain cloud-based and on-premises infrastructure environments.
• Soft Skills:
  
  • Customer-focused mindset with a proactive approach to problem-solving.
  • Strong documentation, communication, and incident management skills.
  • Ability to work under pressure, prioritize tasks effectively, and adapt to fast-paced environments.
  • Strong teamwork and collaboration skills across development, infrastructure, and support teams.
• Preferred Skills:
  
  • Familiarity with infrastructure security practices and compliance requirements.
  • Ability to guide and mentor junior team members during troubleshooting and support activities.
• Physical Demands & Working Conditions:
  
  • Ability to support on-call rotation, which may include night and/or weekend work.
  • Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Information Technology 

Reports to: VP of IT & Infrastructure

We are seeking a DevOps Engineer with a minimum of 3 years of expertise in Continuous Integration and Continuous Deployment (CI/CD) practices. In this role, you will play a crucial part in our software development lifecycle, focusing on automating and streamlining our build, deployment, and release processes.

Essential Functions:

• CI/CD Implementation: Design, develop, and maintain robust CI/CD pipelines to ensure smooth and efficient software delivery.
• Infrastructure as Code (IaC): Utilize tools such as CloudFormation/Terraform to automate and manage infrastructure provisioning and configuration.
• Containerization: Work with containerization technologies like Docker and orchestration tools such as Kubernetes for application deployment and scaling.
• Security: Implement security best practices throughout the CI/CD pipeline and infrastructure to propose a good balance and prevent breaches.
• Observability stack: Manage and improve metrics, logs, traces, alerting, visualization
• Troubleshooting: Diagnose and resolve issues related to deployments and system performance.
• DevOps Advocate: Collaborate closely with development and operations teams to bridge the gap and promote a DevOps culture.

• Proven experience of at least 3 years as a DevOps Engineer with a strong focus on CI/CD.
• Experienced with IaC tools such as CloudFormation/Terraform
• Experienced on containers approach with Docker (Linux and Windows).
• A Subject Matter Expert on cloud infrastructure (e.g. AWS, Google Cloud, Azure).
• Experience with CI/CD pipelines (TeamCity, Azure Pipelines)
• Experience with configuration management tools (e.g. Ansible).
• Experience in cloud native approach and containers orchestration tools (e.g. Kubernetes).
• Proficient with Windows/Unix systems using a terminal (e.g. Bash, Powershell).
• Hands-on experience with developer toolset and practices such as using source control, giving and receiving code reviews, writing unit tests and familiarity with agile principles.
• Strong understanding of common system architecture, provisioning and automation

Job Summary: The Customer Support Specialist serves as both a technical consultant and support expert, partnering closely with clients to understand their unique use cases and help them get the most out of the Orange Logic platform. This role is equal parts trusted consultant, problem-solver, client advocate, and technical guide - helping clients navigate challenges, optimize workflows, and maximize value from our solutions. You’ll be the frontline resource for client issues, ensuring expert-level assistance, timely resolutions, and a seamless support experience, while collaborating with internal teams to continuously enhance service delivery and client satisfaction.

‍

Essential Functions:

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Sales

Reports to: Customer Support Team Lead

Job Summary: We are seeking a Software Engineer, who will be responsible for developing scalable new features and building robust architecture for our premier Digital Asset Management (DAM) platform. You’ll ensure robust development through comprehensive unit testing, code reviews, and taking ownership of projects to deliver high-quality and impactful solutions.

You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will be:

• Developing scalable new features for our software product that exceeds our customer’s needs.
• Building architecture for our platform to ensure optimal performance.
• Obtaining requirement feedback from internal teams/clients to maintain/support the product development.
• Write the Unit Tests for robust development.
• Performing code reviews on other team members’ work.
• Taking ownership of projects and having the opportunity to further your knowledge
• Taking control over your productivity and improving your time management and communication skills

The most successful candidates for this role will have:

• Candidates must demonstrate the ability to use AI coding agents to perform feature-level or bugfix-level work across a codebase, including context preparation, agent direction, implementation review, testing, and PR-quality delivery.
• Proficiency with any backend programming languages.
• Proficiency in English (both verbal and written).
• At least 3 years practical experience on a web-based application.
• A solid fundamental understanding of software development.
• An understanding of complex algorithms and data structures, as well as a passion for intellectual challenges.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.
• Experience with the database management tool SQL is a plus, but not mandatory.
• Experience with C#, .Net could be a plus, but not mandatory.
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).

Job Summary: Join us to build scalable, accessible, and well-documented UI elements and complex, composite components that ensure visual consistency and high development velocity across products. You’ll focus on developing modern, scalable, and framework-agnostic front-end architecture using Web Components, React, and TypeScript. You’ll work closely with Delivery Manager, Tech Leads, and other developers to deliver high-quality solutions that are robust, reusable, and efficient.

Essential Functions:

• Develop and maintain high-quality, scalable frontend code using modern JavaScript and Web Components.
• Build and maintain custom Web Components to ensure modularity and reusability across the platform.
• Integrate Web Components into existing frontend applications built with React or other frameworks.
• Collaborate with backend, product, and architecture teams to ensure alignment on solutions.
• Write unit tests and end-to-end tests to ensure stability and performance (e.g., using Jest, Cypress, Playwright, Open Web Components).
• (Optional but appreciated) Support system configuration and environment setup if willing.

• Candidates must be proficient in using AI coding agents to deliver feature-level or bug fix-level works across a codebase, including context preparation, agent direction, implementation review, testing, and PR-quality output.
• Proficiency in modern JavaScript (ES6+) and hands-on experience with at least one major frontend framework (preferably React).
• Solid understanding of HTML5, CSS3, and responsive design principles.
• Experience with state management libraries (e.g., Redux, Zustand, Pinia).
• Familiarity with RESTful APIs, WebSockets, and asynchronous programming.
• Experience integrating Web Components into web applications.
• Experience with TypeScript.
• Knowledge of unit testing and end-to-end testing frameworks (e.g., Jest, Cypress, Playwright, Open Web Components).
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).
• Proficiency in English (both verbal and written).

Job Summary: We are seeking a Software Engineer, who will be responsible for developing scalable new features and building robust architecture for our premier Digital Asset Management (DAM) platform. You’ll ensure robust development through comprehensive unit testing, code reviews, and taking ownership of projects to deliver high-quality and impactful solutions.

You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will be:

• Developing scalable new features for our software product that exceeds our customer’s needs.
• Building architecture for our platform to ensure optimal performance.
• Obtaining requirement feedback from internal teams/clients to maintain/support the product development.
• Write the Unit Tests for robust development.
• Performing code reviews on other team members’ work.
• Taking ownership of projects and having the opportunity to further your knowledge
• Taking control over your productivity and improving your time management and communication skills

The most successful candidates for this role will have:

• Candidates must demonstrate the ability to use AI coding agents to perform feature-level or bugfix-level work across a codebase, including context preparation, agent direction, implementation review, testing, and PR-quality delivery.
• Proficiency with any backend programming languages.
• Proficiency in English (both verbal and written).
• At least 3 years practical experience on a web-based application.
• A solid fundamental understanding of software development.
• An understanding of complex algorithms and data structures, as well as a passion for intellectual challenges.
• Strong self-discipline for delivering well-tested, complete features/modules under a tight schedule and the capability for rational thinking.
• Experience with the database management tool SQL is a plus, but not mandatory.
• Experience with C#, .Net could be a plus, but not mandatory.
• A Bachelor’s Degree in any relevant major (e.g. Information Technology, Computer Science, etc.).