Job Summary: We are seeking an Implementation Engineer to provide hands-on technical support for customer implementation projects involving complex workflows, custom integrations, and advanced platform configurations.

This role bridges the gap between Implementation Specialists and the Development Team, supplying developer-level JavaScript and API expertise to ensure successful customer deployments while minimizing the need for direct Development Team involvement. The Implementation Engineer will design, build, debug, and document integration solutions that align with customer requirements and Orange Logic best practices.

This is a highly technical, customer-facing role that requires strong problem-solving skills, comfort working across systems, and the ability to translate nuanced business workflows into reliable technical solutions.

Essential Functions:

• Provide developer-level coding and technical support for customer implementations involving complex workflows and integrations.
• Design, build, and troubleshoot JavaScript-based customizations within the Orange Logic platform.
• Develop, test, and validate RESTful API integrations between Orange Logic and third-party systems.
• Work with JSON, XML, and authentication mechanisms (OAuth, JWT, SAML) to support secure data exchange.
• Support Implementation Specialists by owning technically complex aspects of implementation projects.
• Debug integration issues related to data mapping, authentication, performance, and edge-case workflows.
• Create reusable scripts, integration patterns, and configuration templates to improve implementation efficiency.
• Use developer tools such as Git, Postman, and API testing frameworks to validate and maintain implementation artifacts.
• Produce clear, implementation-focused technical documentation for internal teams and customer-facing use.
• Collaborate with Product, Solutions Consulting, and Development teams to escalate true product defects or enhancement needs.
• Stay current on Orange Logic platform APIs, customization capabilities, and integration best practices.

The most successful candidates for this role will have: 

Key Qualifications:

• Strong ability to translate complex business requirements into effective technical workflows and API-based solutions.
• Solid proficiency in JavaScript, particularly for customization, automation, and integration use cases.
• Hands-on experience working with RESTful APIs in production environments.
• Experience supporting or implementing enterprise software platforms (e.g., DAM, CMS, CRM, PIM, marketing platforms).
• Comfortable debugging issues across multiple systems and layers (frontend logic, APIs, authentication, data models).
• Organized and proactive in managing multiple concurrent implementation efforts.
• Strong cross-functional communication skills, particularly when working with non-developer stakeholders.
• Excellent English verbal and written communication skills, with the ability to explain technical concepts clearly.
• Technically curious, pragmatic, and solution-oriented.

Preferred Qualifications

• Prior experience as a Software Engineer or Technical Consultant.
• Experience in customer-facing implementation, professional services, or solutions engineering roles.
• Familiarity with SaaS platforms and enterprise integration patterns.
• Exposure to React or modern JavaScript frameworks is a plus.
• Experience working in post-sales or delivery-oriented technical roles.

Job Summary: As an Office Administrator of Orange Logic Vietnam you will gradually be in charge of our workplace, from the daily administrative tasks to the whole office operation to ensure our team of talents are focused, productive, and highly engaged.

Essential Functions:

• Office operations and workplace readiness:
  
  • Keep the office running smoothly day-to-day: supplies, pantry, equipment readiness, meeting room setup support, and basic facility coordination.
  • Maintain inventory levels and reorder points; ensure availability without overstocking.
  • Work with building management on office-related procedures.
• Procurement and vendor coordination:
  
  • Source vendor quotations, compare options, and support contract preparation with clear documentation and cost awareness.
  • Manage purchase requests and vendor follow-ups to ensure timely delivery and service quality.
  • Collect invoices and supporting documents accurately; coordinate with accounting/payment processes to keep cycles clean and on-time.
• Administration and report: Maintain office administration trackers and  databases with high attention to detail and confidentiality. Prepare and submit operational reports with high accuracy and consistent quality.
• Employee-engagement activity: Support internal engagement activities (Happy Lunch, monthly team activities, company trips) with reliable logistics and thoughtful coordination.
• Continuous improvement: Identify recurring friction points (vendor delays, unclear process, missing templates, repetitive manual work) and propose practical improvements.
• Perform other duties as assigned from time to time.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

• Diploma or Bachelor degree
• Minimum of 2-year experience; strong interest in pursuing a career  in HR and Administrative operations.
• Strong communication skills in Vietnamese; workable English for daily coordination.
• Solid in office applications, especially in Google Sheet or Microsoft Excel. A plus point if you are familiar with Google Workspace application.
• Knowledgeable of related laws and regulations; accounting knowledge or similar experience is an advantage.
• Strong ownership, organized, and execution-focused;  able to handle multiple tasks while keeping data and documentation clean.
• Strong attention to detail, sharp in logical thinking, and dependable in confidentiality and professional discretion.‍
• Works well independently and collaboratively; proactive in supporting teammates and keeping operations smooth.

Physical Demands & Working Conditions:

• Prolonged periods of sitting and/or standing at a desk and working on a laptop. 

Department: Human Resource
Reports to: Office & HR Manager

We are seeking a DevOps Engineer with a minimum of 3 years of expertise in Continuous Integration and Continuous Deployment (CI/CD) practices. In this role, you will play a crucial part in our software development lifecycle, focusing on automating and streamlining our build, deployment, and release processes.

Essential Functions:

• CI/CD Implementation: Design, develop, and maintain robust CI/CD pipelines to ensure smooth and efficient software delivery.
• Infrastructure as Code (IaC): Utilize tools such as CloudFormation/Terraform to automate and manage infrastructure provisioning and configuration.
• Containerization: Work with containerization technologies like Docker and orchestration tools such as Kubernetes for application deployment and scaling.
• Security: Implement security best practices throughout the CI/CD pipeline and infrastructure to propose a good balance and prevent breaches.
• Observability stack: Manage and improve metrics, logs, traces, alerting, visualization
• Troubleshooting: Diagnose and resolve issues related to deployments and system performance.
• DevOps Advocate: Collaborate closely with development and operations teams to bridge the gap and promote a DevOps culture.

• Proven experience of at least 3 years as a DevOps Engineer with a strong focus on CI/CD.
• Experienced with IaC tools such as CloudFormation/Terraform
• Experienced on containers approach with Docker (Linux and Windows).
• A Subject Matter Expert on cloud infrastructure (e.g. AWS, Google Cloud, Azure).
• Experience with CI/CD pipelines (TeamCity, Azure Pipelines)
• Experience with configuration management tools (e.g. Ansible).
• Experience in cloud native approach and containers orchestration tools (e.g. Kubernetes).
• Proficient with Windows/Unix systems using a terminal (e.g. Bash, Powershell).
• Hands-on experience with developer toolset and practices such as using source control, giving and receiving code reviews, writing unit tests and familiarity with agile principles.
• Strong understanding of common system architecture, provisioning and automation

Job Summary: We’re seeking a Demo Operations Specialist who is a key contributor within the Demo Operations function, supporting Solutions Engineers by building, configuring, and maintaining high-quality demo environments used in sales engagements. While aligned to the Implementation team, this role operates in close partnership with Presales to ensure demo environments are delivered accurately, consistently, and on time.

This role is highly execution-focused and process-driven, responsible for translating defined requirements into fully configured environments. Responsibilities include structuring content, applying metadata, configuring UI elements, and enabling workflows that support compelling, repeatable demo experiences. In addition to core demo builds, this role also supports proof of concept environments and maintains shared demo systems used across teams.

Essential Functions:

• Demo & POC Environment Setup
  Configure demo and proof of concept environments based on detailed briefs from Solutions Engineers, including folder structures, metadata schemas, and content organization aligned to specific use cases and customer scenarios.
• Asset Management & Tagging
  Source, upload, and organize assets using customer-provided content, stock libraries, or curated examples; apply metadata and taxonomy with a high degree of accuracy and consistency.
• UI Configuration
  Configure user interfaces including homepages, navigation, collections, and forms to support guided demo flows, POC use cases, and role-based experiences.
• Automation & AI Services
  Execute AI-driven tagging and metadata enrichment processes; configure basic automation workflows to support demo and POC functionality.
• Workflow Support & Testing
  Assist in building and validating simulated customer workflows; execute QA processes, complete environment checklists, and ensure readiness prior to handoff to Solutions Engineers.
• Shared Demo System Support
  Maintain and update shared demo environments used across Presales and other internal teams, ensuring consistency, usability, and alignment with evolving product capabilities.
• Collaboration & Documentation
  Partner with Solutions Engineers, Implementation, and Product teams to deliver environments on schedule; maintain internal documentation, templates, and best practices to support scalability and repeatability.
• The above statements outline what are generally considered the principal and essential functions of this role. Specific responsibilities may vary based on business needs.

Key Qualifications:

• 1–3 years of experience in system configuration, digital asset management, or related technical support roles
• Bachelor’s degree in Information Systems, Digital Media, or a related field preferred
• Strong attention to detail and ability to execute within structured, repeatable processes
• Comfortable working independently with clearly defined requirements and timelines
• Familiarity with DAM systems or similar enterprise platforms is a plus
• Strong communication skills and ability to collaborate across distributed, cross-functional teams

Physical Demands & Working Conditions:

Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Presales

Reports to: Vice President of Presales (US).

Job Summary: The Customer Support Specialist serves as both a technical consultant and support expert, partnering closely with clients to understand their unique use cases and help them get the most out of the Orange Logic platform. This role is equal parts trusted consultant, problem-solver, client advocate, and technical guide - helping clients navigate challenges, optimize workflows, and maximize value from our solutions. You’ll be the frontline resource for client issues, ensuring expert-level assistance, timely resolutions, and a seamless support experience, while collaborating with internal teams to continuously enhance service delivery and client satisfaction.

‍

Essential Functions:

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• A Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Department: Sales

Reports to: Customer Support Team Lead