Job Summary: We’re seeking a Demo Operations Specialist who is a key contributor within the Demo Operations function, supporting Solutions Engineers by building, configuring, and maintaining high-quality demo environments used in sales engagements. While aligned to the Implementation team, this role operates in close partnership with Presales to ensure demo environments are delivered accurately, consistently, and on time.

This role is highly execution-focused and process-driven, responsible for translating defined requirements into fully configured environments. Responsibilities include structuring content, applying metadata, configuring UI elements, and enabling workflows that support compelling, repeatable demo experiences. In addition to core demo builds, this role also supports proof of concept environments and maintains shared demo systems used across teams.

Essential Functions:

• Demo & POC Environment Setup
  Configure demo and proof of concept environments based on detailed briefs from Solutions Engineers, including folder structures, metadata schemas, and content organization aligned to specific use cases and customer scenarios.
• Asset Management & Tagging
  Source, upload, and organize assets using customer-provided content, stock libraries, or curated examples; apply metadata and taxonomy with a high degree of accuracy and consistency.
• UI Configuration
  Configure user interfaces including homepages, navigation, collections, and forms to support guided demo flows, POC use cases, and role-based experiences.
• Automation & AI Services
  Execute AI-driven tagging and metadata enrichment processes; configure basic automation workflows to support demo and POC functionality.
• Workflow Support & Testing
  Assist in building and validating simulated customer workflows; execute QA processes, complete environment checklists, and ensure readiness prior to handoff to Solutions Engineers.
• Shared Demo System Support
  Maintain and update shared demo environments used across Presales and other internal teams, ensuring consistency, usability, and alignment with evolving product capabilities.
• Collaboration & Documentation
  Partner with Solutions Engineers, Implementation, and Product teams to deliver environments on schedule; maintain internal documentation, templates, and best practices to support scalability and repeatability.
• The above statements outline what are generally considered the principal and essential functions of this role. Specific responsibilities may vary based on business needs.

Key Qualifications:

• 1–3 years of experience in system configuration, digital asset management, or related technical support roles
• Bachelor’s degree in Information Systems, Digital Media, or a related field preferred
• Strong attention to detail and ability to execute within structured, repeatable processes
• Comfortable working independently with clearly defined requirements and timelines
• Familiarity with DAM systems or similar enterprise platforms is a plus
• Strong communication skills and ability to collaborate across distributed, cross-functional teams

Physical Demands & Working Conditions:

Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Presales

Reports to: Vice President of Presales (US).