Job Summary: We are seeking an Implementation Engineer to provide hands-on technical support for customer implementation projects involving complex workflows, custom integrations, and advanced platform configurations.

This role bridges the gap between Implementation Specialists and the Development Team, supplying developer-level JavaScript and API expertise to ensure successful customer deployments while minimizing the need for direct Development Team involvement. The Implementation Engineer will design, build, debug, and document integration solutions that align with customer requirements and Orange Logic best practices.

This is a highly technical, customer-facing role that requires strong problem-solving skills, comfort working across systems, and the ability to translate nuanced business workflows into reliable technical solutions.

Essential Functions:

• Provide developer-level coding and technical support for customer implementations involving complex workflows and integrations.
• Design, build, and troubleshoot JavaScript-based customizations within the Orange Logic platform.
• Develop, test, and validate RESTful API integrations between Orange Logic and third-party systems.
• Work with JSON, XML, and authentication mechanisms (OAuth, JWT, SAML) to support secure data exchange.
• Support Implementation Specialists by owning technically complex aspects of implementation projects.
• Debug integration issues related to data mapping, authentication, performance, and edge-case workflows.
• Create reusable scripts, integration patterns, and configuration templates to improve implementation efficiency.
• Use developer tools such as Git, Postman, and API testing frameworks to validate and maintain implementation artifacts.
• Produce clear, implementation-focused technical documentation for internal teams and customer-facing use.
• Collaborate with Product, Solutions Consulting, and Development teams to escalate true product defects or enhancement needs.
• Stay current on Orange Logic platform APIs, customization capabilities, and integration best practices.

The most successful candidates for this role will have: 

Key Qualifications:

• Strong ability to translate complex business requirements into effective technical workflows and API-based solutions.
• Solid proficiency in JavaScript, particularly for customization, automation, and integration use cases.
• Hands-on experience working with RESTful APIs in production environments.
• Experience supporting or implementing enterprise software platforms (e.g., DAM, CMS, CRM, PIM, marketing platforms).
• Comfortable debugging issues across multiple systems and layers (frontend logic, APIs, authentication, data models).
• Organized and proactive in managing multiple concurrent implementation efforts.
• Strong cross-functional communication skills, particularly when working with non-developer stakeholders.
• Excellent English verbal and written communication skills, with the ability to explain technical concepts clearly.
• Technically curious, pragmatic, and solution-oriented.

Preferred Qualifications

• Prior experience as a Software Engineer or Technical Consultant.
• Experience in customer-facing implementation, professional services, or solutions engineering roles.
• Familiarity with SaaS platforms and enterprise integration patterns.
• Exposure to React or modern JavaScript frameworks is a plus.
• Experience working in post-sales or delivery-oriented technical roles.