Job Summary: Serving as a technical consultant, the Implementation Specialist I is responsible for the successful implementation of customized software environments for our clients. This role is both technical and client-facing.

Essential Functions:

• Assists clients in translating their specific requirements into functional workflows in Cortex.
• Troubleshoots software-related problems that occur in client environments.
• Provides guidance to clients with respect to technical best-practices and recommendations for workflow improvements.
• Serves as a client advocate, seeking to provide white-glove service and solutions.
• Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
• Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction.
• Performs client training in both general Cortex functionality and client-specific customizations.

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Qualifications:‍

• Bachelor’s Degree or related experience.
• Experience implementing enterprise software.
• Expert knowledge of and experience with Digital Asset Management systems.
• Proficient with G-Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Positive attitude, with a genuine enthusiasm for proactively solving problems.
• Technically curious and eager to understand how complex systems work.
• Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
• Analytical thinker who can translate complex business needs into feasible solutions.

Physical Demands & Working Conditions: Prolonged periods of sitting and/or standing at a desk and working on a computer.

Department: Implementation.

Reports to: Implementation Team Lead / Head of Implementation.

Working time: 3:00 pm - 12:00 am Vietnam time.